Last Updated: June 2026
At My NAD+, customer satisfaction is important to us. We strive to provide high-quality NAD+ wellness products and excellent service. Please read our Refund & Returns Policy carefully before placing an order.

Eligibility for Returns
Due to the nature of our products and for health, hygiene, and safety reasons, we can only accept returns under specific circumstances.
You may be eligible for a return if:

• The item arrived damaged or defective.

• You received the incorrect product.

• The item was missing from your order.

• The product remains unopened, unused, and in its original packaging.

To initiate a return request, you must contact us within 14 days of receiving your order.

Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns or offer refunds for:

• Opened or used products

• NAD+ injection kits that have been opened or tampered with

• Products with broken safety seals

• Subscription orders that have already been shipped

• Gift cards or promotional items

• Products purchased as part of a clearance or final sale
   

We reserve the right to refuse returns that do not meet these conditions.

Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

Upon review, we may offer:

• A replacement product

• A store credit

• A full or partial refund, depending on the circumstances
   

How to Request a Return
To request a return, please contact:
Email: support@my-nad.co.uk
Include the following information:

• Full name

• Order number

• Reason for return

• Photographs (if applicable)
   

Our customer support team will review your request and provide return instructions if your return is approved.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:

• Refunds will be issued to the original payment method used for the purchase.

• Processing times may vary depending on your payment provider.

• Refunds typically appear within 5–10 business days after approval.

Please note that shipping charges are non-refundable unless the return is due to our error or a defective product.

Subscription Orders
For subscription-based purchases:

• You may cancel your subscription at any time before your next billing cycle.

• Orders that have already been processed or dispatched cannot be refunded.

• Subscription cancellations will apply to future billing periods only.

To manage or cancel your subscription, please contact our support team before your next renewal date.

Return Shipping Costs
Unless the return is due to:

• A damaged item

• A defective product

• An incorrect order was shipped by My NAD+
   

Customers are responsible for return shipping costs.
We recommend using a tracked delivery service when returning products, as we cannot guarantee receipt of returned items without tracking.

Chargebacks & Payment Disputes
If you experience an issue with your order, we encourage you to contact us first so we can resolve the matter promptly.
Fraudulent chargebacks or payment disputes may result in account restrictions and further investigation.

Order Cancellations
Orders may be cancelled only before they have been processed for dispatch.
Once an order has been shipped, it will be subject to the terms outlined in this Refund & Returns Policy.

To request a cancellation, contact us as soon as possible at:
support@my-nad.co.uk

Contact Us
If you have any questions regarding returns, refunds, cancellations, or subscriptions, please contact:
My NAD+
Website: www.my-nad.co.uk
Email: support@my-nad.co.uk

We are committed to providing a fair and transparent returns process while maintaining the highest standards of product quality and customer safety.