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PRIVACY POLICY

At My NAD+, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase products, subscribe to our services, or interact with us.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

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1. Who We Are

My NAD+ is a UK-based wellness company providing NAD+ injections, refill kits, subscriptions, and related wellness products.

If you have any questions regarding this Privacy Policy or how we handle your personal data, please contact us:

Email: support@my-nad.co.uk
Website: www.my-nad.co.uk

 

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely through third-party payment providers)

  • Account login details (if applicable)

Technical Information

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Website usage data

  • Referral source and pages visited

Marketing Information

  • Newsletter subscriptions

  • Marketing preferences

  • Responses to surveys, promotions, or feedback forms

We collect this information when you:

  • Place an order

  • Subscribe to a plan or newsletter

  • Complete a contact form

  • Communicate with our customer support team

  • Browse our website using cookies and analytics technologies

 

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Deliver subscription services

  • Manage customer accounts

  • Respond to enquiries and support requests

  • Send order confirmations and service updates

  • Improve website functionality and user experience

  • Detect fraud and maintain website security

  • Send promotional emails and marketing communications (where consent has been provided)

  • Comply with legal and regulatory obligations

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

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4. Marketing Communications

If you subscribe to our newsletter or marketing updates, we may send information about:

  • New products

  • Special offers

  • Wellness insights

  • Educational content related to NAD+

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in any marketing email

  • Contacting our support team directly

 

5. Payment Security

All payments are processed through secure third-party payment providers.

We do not store your full payment card information on our servers. Payment processing partners handle your payment data in accordance with PCI-DSS security standards.

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6. Cookies and Analytics

Our website uses cookies and similar technologies to:

  • Improve website performance

  • Analyse visitor behaviour

  • Remember user preferences

  • Support marketing and advertising activities

Cookies may collect information such as:

  • Device type

  • Browser information

  • IP address

  • Pages viewed

  • Time spent on the website

You can manage or disable cookies through your browser settings.

 

7. Sharing Your Information

We may share personal information with trusted service providers who assist us in operating our business, including:

  • Payment processors

  • Delivery and fulfilment providers

  • Email marketing platforms

  • Website hosting providers

  • Analytics providers

These providers only receive information necessary to perform their services and are required to protect your data.

We may also disclose information where required by law or to protect our legal rights.

 

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders and subscriptions

  • Meet legal, accounting, and tax obligations

  • Resolve disputes

  • Enforce agreements

When information is no longer required, it is securely deleted or anonymised.

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9. Data Security

We implement appropriate technical and organisational measures to safeguard personal information against:

  • Unauthorised access

  • Loss or theft

  • Alteration

  • Disclosure

Although we strive to protect your information, no method of transmission over the internet can be guaranteed as completely secure.

 

10. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Withdraw consent at any time

  • Request data portability

To exercise any of these rights, please contact us at:

Email: support@my-nad.co.uk

 

11. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or website functionality.

Any updates will be published on this page, and the "Last Updated" date will be revised accordingly.

 

Contact Us

For questions regarding this Privacy Policy or your personal information, please contact:

My NAD+
Website: www.my-nad.co.uk
Email: support@my-nad.co.uk

We are committed to protecting your privacy and handling your personal data responsibly.

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