SHIPPING POLICY

Last Updated: June 2026

At My NAD+, we are committed to delivering your order safely, securely, and as quickly as possible. This Shipping Policy outlines our order processing procedures, delivery timelines, shipping methods, and important information regarding your shipment.

Order Processing

All orders are processed within 1–2 business days after payment has been successfully received and verified.

Orders placed on weekends or public holidays will be processed on the next business day. During periods of high demand, order processing may take slightly longer.

Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking information (where applicable).

Delivery Timeframes

Estimated delivery times are as follows:

LocationEstimated Delivery Time

Mainland UK1–3 Business Days

Northern Ireland2–5 Business Days

Scottish Highlands & Islands2–5 Business Days

International Orders5–14 Business Days

Delivery times are estimates and may vary depending on courier services, weather conditions, customs clearance procedures, or other unforeseen circumstances.

Shipping Charges

Shipping costs are calculated during checkout and will be displayed before payment is completed.

We may offer:

Free UK delivery on qualifying orders
Standard Delivery
Express Delivery options (where available)

Promotional shipping offers may be available from time to time and are subject to change without notice.

Order Tracking

Once your order has been dispatched, you will receive an email confirmation containing:

Order number
Courier details
Tracking number (where available)

Customers can use the tracking information provided by the courier to monitor delivery progress.

International Shipping

My NAD+ may offer shipping to selected international destinations.

International customers are responsible for:

Customs duties
Import taxes
VAT charges
Local handling fees imposed by their country

These charges are not included in the product price or shipping cost and must be paid by the recipient where applicable.

Please note that customs processing times may extend delivery estimates.

Incorrect Shipping Information

Please ensure that all shipping details are accurate when placing your order.

My NAD+ cannot be held responsible for delays, losses, or additional costs resulting from:

Incorrect addresses
Incomplete delivery information
Incorrect postcode entries

If you notice an error in your shipping information, please contact us immediately at support@my-nad.co.uk. Address changes can only be accommodated before an order has been dispatched.

Delayed Deliveries

While we aim to meet all estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including:

Severe weather conditions
Courier disruptions
Customs inspections
Public holidays
Industrial action or strikes
Force majeure events

My NAD+ is not liable for delivery delays caused by third-party courier services or unforeseen circumstances.

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

Please provide:

Your order number
Photographs of any damaged items or packaging
Details regarding the issue

We will work with the courier to investigate and, where appropriate, arrange a replacement or refund.

Delivery Refusal & Returned Orders

If an order is refused, undeliverable, or returned to us due to incorrect shipping information supplied by the customer, additional shipping charges may apply before the order can be resent.

Any refunds issued for returned orders may exclude shipping costs incurred.

If you have any questions regarding shipping, delivery, or order tracking, please contact:

My NAD+
Website: My NAD+
Email: support@my-nad.co.uk

We are committed to ensuring your order reaches you quickly, securely, and with the highest level of service.

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